What does self-service functionality enable customers to do in BillingCenter?

Self-service functionality in BillingCenter is designed to empower customers by providing them with the ability to manage their own billing accounts without the need for agent assistance. This means that customers can independently perform tasks such as viewing their billing statements, making payments, updating personal information, and managing their accounts according to their own schedules and preferences.

This level of self-sufficiency enhances customer satisfaction by allowing users to have immediate access to their billing information and control over their account activities, which is typically more efficient than waiting for assistance from a customer service agent.

The other options include interactions that typically involve direct communication with agents or external processes, such as setting up meetings or applying for new policies, which do not fall under the scope of self-service functionality. Automated reminders for payments, while useful, do not provide the same level of control and management that self-service tools offer to customers regarding their billing accounts.