How do you temporarily suspend billing on an account?

Putting a hold on delinquency using a trouble ticket is the correct approach for temporarily suspending billing on an account. This method allows for a structured and documented way to halt billing activities related to a customer’s account. By utilizing a trouble ticket, the request is recorded and tracked, ensuring that the billing suspension is handled properly within the system. This process can be particularly important in organizations where there are specific protocols for managing billing and account status changes.

The other options, while they may seem plausible, do not reflect the standardized procedure typically in place for managing billing suspensions. For instance, contacting customer service directly might lead to an informal request that may not be documented properly within the system. Entering a request through the website may not have the same tracking and oversight as a trouble ticket. Marking the account as inactive may also not accurately reflect the temporary nature of the billing halt, which is better handled with a specific hold on delinquency. This ensures that the account can be reactivated efficiently once the appropriate conditions are met.